Shipping policy
Welcome to Dreame Africa! We aim to make your shopping experience as seamless as possible, including getting your items to you quickly and efficiently. Below are the details of our shipping policy:
1. Processing Time
- Orders are typically processed within 1-3 business days after receiving your order confirmation email.
- Processing times may be longer during holidays or peak seasons. Any expected delays will be communicated to you via email.
2. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor your order’s journey via our website or the carrier’s tracking page.
3. Shipping Times
- Domestic Shipping: Orders within South Africa typically arrive within 3-5 business days.
Please note that delivery times are estimates and may vary due to factors outside our control, such as carrier delays or customs processing.
4. Failed Delivery Attempts
- If a package is undeliverable due to an incorrect address or no one is available to receive it, the carrier may return it to us. If this happens, we will contact you to arrange a re-shipment, but additional shipping charges may apply.
5. Lost or Damaged Packages
- We strive to ensure your package arrives safely. However, if your package is lost or damaged during transit, please reach out to our customer service team within 7 days of the expected delivery date at dreame.support@supernovabrands.co.za.
- We will work with you and the carrier to investigate and, if necessary, file a claim.
6. Contact Us
If you have any questions or concerns about your order, please don't hesitate to contact us at dreame.support@supernovabrands.co.za.