Products

1. What Dreame products are available?

Dreame offers personal care, robot vacuums, cordless stick vacuums, wet & dry cleaners, and various accessories such as filters, brushes, and mop pads.

2. How do I choose the right Dreame product for my home?

Consider your flooring type, home size, level of pet hair, and whether you prefer a fully automated robot vacuum or a powerful manual cordless vacuum. We can help you choose—just ask!

3. Are Dreame products safe for homes with pets?

 Yes. Dreame vacuums are designed to effectively pick up pet hair and dander while maintaining strong filtration

Cordless Vacuums

4. How long does the cordless vacuum take to charge?

A full charge usually takes between 3 and 4 hours.

5. How often should I clean the filter?

For optimal performance, clean the filter every 1–2 weeks and replace it every 3–6 months depending on usage.

Robot Vacuums

6. How long does the robot vacuum battery last?

Depending on the model, runtime typically ranges from 120 to 180 minutes on standard mode.

7. Can a Dreame robot vacuum map multiple floors?

Yes, most models support multi-floor mapping and automatically recognize different floor layouts.

8. Can I schedule cleaning sessions?

Absolutely. You can create custom schedules, zone cleaning, and no-go areas using the Dreame app.

Maintenance & Accessories

9. Where can I buy replacement parts?

Replacement filters, brushes, mop pads, and other accessories are available through our official store and authorized retailers, such as @Home, Yuppiechef, Superbalist, Kloppers and more.

10. How often do I need to replace brushes and filters?

  • Main brush: every 6–12 months
  • Side brush: every 3–6 months
  • Filter: every 3–6 months
  • Mop pads: as needed depending on wear
  • All parts can be replaced as needed, depending on usage.

App & Connectivity

11. Which app do I use with my Dreame device?

Most Dreame devices connect to the Dreame Home app.

12. Why won’t my device connect to Wi-Fi?

  • You are using a 2.4 GHz Wi-Fi network
  • Your router is close enough to the device
  • Your phone’s Bluetooth and location services are enabled
  • The device is in pairing mode

Troubleshooting

13. My robot vacuum is not charging. What should I do?

Check that:

  • The power cable is securely plugged into the dock
  • The charging pins are clean
  • The robot is correctly aligned with the dock

If the issue continues, try rebooting the device.

14. Why is the robot vacuum leaving streaks while mopping?

Streaks usually indicate dirty mop pads or insufficient water flow. Clean or replace the mop pads and check the water tank.

Orders & Warranty

15. What warranty do Dreame products come with?

Your Dreame device is covered by a standard 2-year warranty.

16. How long does shipping take?

Delivery times vary depending on your location, but standard shipping typically takes 3–7 business days.

17. Can I return my product?

Yes. We offer a return period (typically 14–30 days) for unused products in their original packaging. Please refer to our full return policy.